FAQ

When are platform fees charged?
Platform fees are charged the 1st of every month and prorated starting the 15th of every month.  Cancelling a platform or updating a platform, to avoid being charged, must be made by the last day of the month.   
Do you offer Pre and Post market trading?
Yes, Pre-market trading begins at 4 am eastern and ends at 9:30 am eastern.  Post-market trading begins at 4 pm eastern and ends at 8 pm eastern time.
Who is TradeZero?
TradeZero America, Inc. is a broker dealer located in New York. We are members FINRA and SIPC. Check Broker Check registration here:, please click here.
TradeZero America Inc.'s mission is to provide stock and options trading services through its full suite of trading platforms.
When does my buying power update for the new trading day?
3AM eastern standard time.
How does TradeZero profit from Zero Commission orders?
The TradeZero smart router routes the orders to market centers that provide payment for order flow or rebates. These market centers include ARCA, EDGX, BATS, NSDQ and others.
If TradeZero is directing my trade, will I still get the best possible execution price?
TradeZero is subject to Reg NMS. This states that firms are obligated to provide investors with executions at the best possible price. Read more about Reg NMS here: click here.
What firms are used to locate stock?
We use a custom blended list from several different clearing firms.
Who is the clearing firm?
Apex Clearing is a US based clearing firm located in Dallas, Texas. Apex Clearing is a SIPC/FINRA member.
https://www.apexclearing.com/
How much is needed to open a new account?
Initial funding of new accounts must be $2500 or more.

Are there any other fees associated with Zero Commission Trading?

Hard to Borrow Short LocationAt cost
Hard to Borrow Overnight Shorts7x market rate cost for 1st night, additional days charged at 1x market rate
Hard to Borrow Overnight Short PositionsOdd lot positions will be rounded up to the nearest hundred
Margin Debt Interest5%
TAF Fee$0.000119 per share, sell side only
SEC Fee0.0000221 x dollar amount, sell side only
NSCC Fee0.00003 per share, $0.18 maximum and $0.033 minimum
FOCUS Fee0.0000007 per share
 SIPC Fee

0.000015 per share 

Assisted Trade$30
What are the client support options?
Live support via chat on our web site, telephone (1-877-4-TRADE-0) or email support@tradezero.us
Does the demo provide real time data?
The free demo provides streaming 15 minute delayed data. Demo executions DO NOT in any way reflect live trading executions. They should not be used as a metric for how live trading works or executes in any way.

Are there any day trading restrictions?

Yes. Pattern Day Trader(PDT) restrictions apply. A Pattern Day Trader is a FINRA designation for a margin account that executes four or more day trades in five business days, provided the number of day trades are more than 6% of an accounts total trading activity for that same five-day period. These accounts need to maintain a daily equity balance of $25k or more and receive 4:1 Day Trading Buying Power from the clearing house. When the Starting Day Equity Balance is below $25k, the Day Trading Buying Power is reduces to zero (0).

Margin accounts receive 2:1 margin and must adhere to the PDT restrictions when the Starting Day Equity Balance is below $25k.

Cash Accounts are not intended to be day trading accounts. A cash account must have settled funds before a purchase can be made and before a security can be sold. If a cash account trades daily and liquidates long term positions, it is possible for the account to receive a "Good Faith Violation". Cash accounts are not allowed to short stock.

Is TradeZero a member of SIPC?
Yes, TradeZero America, Inc. is an SIPC Member. Please click here
Are accounts accepted from the US?
We are able to accept accounts in every state and territory in the US.
Can you use the platform in a mac?
ZeroWeb and ZeroFree can be used on a Mac via Google Chrome and or Mozilla FireFox. Please do not use it with Safari. ZeroPro platform may be used with Windows emulation, such as Parallels Desktop. However, TradeZero does not provide technical support for ZeroPro run on any emulation.

What is the short list?

The short list is a proprietary tool on the trading platform that queries all TZA locate required securities for availability and price per share to locate.

How are clients able to see what is easy to borrow? (no locate required)

 The easy to borrow list (short list) is imported daily into the trading platform.  If the stock is easy to borrow the trading platform will show a green "S" next to the symbol box. This means a locate is not required.

What are the short locate fees?

Locate fees are quoted per share.  The rate is determined by the supply and demand to locate the shares on that day.  The fees can vary during the day depending on market conditions.  Locate fees are charged only after the price for the locate is accepted. If the locate shares are declined, then no fee is charged.

I do not have experience trading, but I am curious and I want to learn, can you help?
TradeZero has education partner relationships that can help with trading education. TradeZero can provide you a real-time demo that will allow you to trade the stock market and not lose a single penny! These Live Paper Trading accounts are offered to active clients for $79 a month. TradeZero is not an education company.
How can I fund my account?
You can fund your account by sending a Bank Wire or Automated Clearing House (ACH) Transfer. We do not accept Third Party Wires. Your name and legal address from your bank must match the information you provided on your account paperwork.
How can I become an associate of TradeZero?
Send your resume and cover letter to jobs@tradezero.us
What is the Pattern Day Trader Rule?

TradeZero America, Inc., like all other registered Broker Dealers in the US, enforces the Pattern Day Trading (PDT) rule as defined by FINRA Rule 4210 (Margin Requirements).

The PDT rule generally states that a customer is limited to three (3) round trip trades in any consecutive five trading day period unless maintaining a daily equity balance of $25,000.

If a customer creates a fourth (4) roundtrip trade, the account is classified as a pattern day trading account for ninety days. During this time, the account is restricted from day trading unless the equity balance is $25,000 or more.

Click here to read FINRA Rule 4210 on Pattern Day Trading (PDT Rule).

Day Trade Counting
Examples
This is one day trade because account bought and sold 100 shares XYZ in the same day. Account starts with 0 shares XYZ.
Buy 100 XYZ today
Sell 100 XYZ today
This is one day trade because account shorted and covered 100 shares XYZ in the same day Account starts with 0 shares XYZ
Short 100 YXY today
Cover 100 XYZ today
This is one day trade. The trade that opened before today does not count. Account start day with 100 shares XYZ
Sell 100 XYZ today
Buy 100 XYZ today
Sell 100 XYZ today
This is one day trade. The Buy of 50 and Sell of XYZ occurred today. Account starts day with 100 XYZ
Buy 50 XYZ today
Sell 100 XYZ today
This is one day trade because there is only one change of direction in the account, going from long to flat on the same day. Account starts day with 0 shares of XYZ
Buy 100 XYZ today
Buy 100 XYZ today
Sell 50 XYZ today
Sell 50 XYZ today
Sell 100 XYZ today
This is two day trades because a change of direction happened when a Cover of 50 XYZ occurred. The counter started on the second trade on the next short of 100 XYZ. Account starts day with 0 shares of XYZ
Short 100 XYZ today
Short 50 XYZ today
Cover 50 XYZ today
Short 100 XYZ today
Cover 100 XYZ today
Cover 100 XYZ today
Can you set a daily loss limit on my account?
Yes, we have risk tools and can enable a daily loss limit to your trading account.  These work during market hours (9:30am est to 4:00pm est).

Will TradeZero ever cover your equity positions?

TradeZero America can force the sale or cover of equities positions in a customer’s account(s) without prior notice. If during the trading day, the equity in a customer’s account:

  • Falls between 15-20%, TradeZero America may, at its discretion, buy-in or liquidate the customer’s position in order to raise account equity up to 25% or more;
  • Falls to 15% or below, TradeZero America may, at its discretion, buy-in or liquidate the customer’s entire account.

After buy-in or liquidation, it is the customer’s responsibility to maintain or increase account equity to meet the requirements stated in the Apex Clearing (“APEX”) Margin Form.

Likewise, If APEX cannot continue to borrow the securities in which a customer has a short position, TradeZero America may notify customers to cover their short positions during trading hours.

Furthermore, if the customer receives a margin call and fails to fund his/her account, TradeZero may liquidate any positions in the account to satisfy the maintenance margin call.

What are the minimum specs for running ZeroPro?
  • Win7 SP1+ (no Mac)
  • .Net Framework 4.6.2+

What is the margin requirement when shorting a stock under $2.50? Are these stocks marginable?

Margin requirement will be 100% of $2.50.  ex:  if you  short 1000 shares of stock at $1.00, the cost to carry the position will be $2500.

How can I check my account balance?
You can check your account balance by logging into your TradeZero client portal.  Go to www.tradezero.us  Sign in using your User ID and Password.  

Is there an ACH fee?
ACH Deposits are free of charge and Withdrawals will incur a $5 fee.  A returned ACH will be charged $50 fee.
How long does it take for an ACH deposit/withdrawal?
ACH transfers may take up to 3 business days
When will I receive access to the platform?
You will receive access to the platform once the account is funded with a minimum of $2500
Do you offer a live paper trading account?
TradeZero offers Live Paper Trading accounts to active clients for $79 a month
How much money must I have in my account to maintain access to a trading Platform?
You must maintain an equity balance of $250 to maintain access to a trading platform.